- What is the required deposit? Is it obligatory?
- All reservations must be confirmed with a deposit of 50% of the total order at the time of signing the contract. Payment in full is required for reservations with delivery in less than 48 hours.
- All reservations must be confirmed with a deposit of 50% of the total order at the time of signing the contract. Payment in full is required for reservations with delivery in less than 48 hours.
- When is the final payment due?
- The final payment must be made at the latest two (2) business days before delivery.
- The final payment must be made at the latest two (2) business days before delivery.
- What is the cancellation policy?
- In case of cancellation of the reservation, the following amounts are due:
- 4 days and more from the delivery date: 25% of the total cost of the contract
- 3 to 1 day(s) from the delivery date: 50% of the total cost of the contract
- 24 hours or less from the delivery date: 100% of the total cost of the contract
- In case of cancellation of the reservation, the following amounts are due:
- How can I get a quote?
- Send us a quote request by email or by using the contact form on our website. Ensure to include all details such as delivery address, event date, delivery time and all items you are interested in renting including amounts. Please allow 48 business hours for our team to respond.
- Send us a quote request by email or by using the contact form on our website. Ensure to include all details such as delivery address, event date, delivery time and all items you are interested in renting including amounts. Please allow 48 business hours for our team to respond.
- What is the “damage waiver” fee?
- All contracts contain a 5% damage waiver that covers reasonable damages and incidental expenses. Please return all broken items (e.g., a broken plate) in the boxes provided.
- The damage waiver does not cover lost, stolen or vandalized items.
- What happens if a product is not returned at the end of the rental period?
- If an item is not returned at the end of the rental period, a replacement fee must be charged. The fee will vary depending on the item.
- If an item is not returned at the end of the rental period, a replacement fee must be charged. The fee will vary depending on the item.
- Is there a delivery charge?
- Yes, shipping fees apply to all orders. These fees are determined based on several factors such as the size of the order, the delivery location and the date of the event. When making the initial quote, it is important to provide as much detail as possible in order to obtain the amount of the delivery charges in your quote.
- Yes, shipping fees apply to all orders. These fees are determined based on several factors such as the size of the order, the delivery location and the date of the event. When making the initial quote, it is important to provide as much detail as possible in order to obtain the amount of the delivery charges in your quote.
- Is delivery available on weekends?
- Certainly. During the initial quote, an associate from our team will verify the delivery availability according to the date of your event.
- Certainly. During the initial quote, an associate from our team will verify the delivery availability according to the date of your event.
- Is there a minimum rental amount for delivery?
- Delivery requires a minimum rental of $150 (before taxes and damage waiver fee).
- Delivery requires a minimum rental of $150 (before taxes and damage waiver fee).
- Do the dishes have to be washed before pickup?
- Locations Événements Plus will take care of washing the dishes. However, we ask that glassware be emptied and placed in the boxes. Dishes must be cleared of all food before being picked up and used tablecloths and napkins must be free of garbage and placed in the bags provided.
- Locations Événements Plus will take care of washing the dishes. However, we ask that glassware be emptied and placed in the boxes. Dishes must be cleared of all food before being picked up and used tablecloths and napkins must be free of garbage and placed in the bags provided.
- Is there an installation/teardown fee?
- An installation/teardown fee is required for specialty items such as tents, lighting and furniture. However, set-up is not required for basic items such as tablecloths, tables, chairs, dishes, etc. Installation/teardown of basic items is available for an additional fee.
- An installation/teardown fee is required for specialty items such as tents, lighting and furniture. However, set-up is not required for basic items such as tablecloths, tables, chairs, dishes, etc. Installation/teardown of basic items is available for an additional fee.
- What does teardown of basic items mean?
- Teardown of basic items includes staking all chairs, clearing all tables, placing all table linens in the clear plastic bags provided, clearing all dishes and glassware of food & drink and staking in the crates provided, etc. Our team will ensure to walk you through any specificities for the items you rent before finalizing your order.
- Teardown of basic items includes staking all chairs, clearing all tables, placing all table linens in the clear plastic bags provided, clearing all dishes and glassware of food & drink and staking in the crates provided, etc. Our team will ensure to walk you through any specificities for the items you rent before finalizing your order.
- The product(s) I am looking for are not on your website.
- We invite you to contact us anyway, we receive new inventory every week. Depending on the item you are looking for, we can also check with our partners in the industry to find what you need.
